PAIA Manual

1. Introduction

This PAIA Manual has been prepared in accordance with section 51 of the Promotion of Access to Information Act, 2000 (“PAIA”) and incorporates the relevant requirements of the Protection of Personal Information Act, 2013 (“POPIA”). The purpose of this Manual is to set out the procedures for requesting access to records held by True Aim AG and to provide information required by PAIA and POPIA.

2. Company details

True Aim AG is a Swiss-based company operating globally, including certain data processing activities relating to South Africa.

3. Information Officer

The Information Officer of True Aim AG is the Chief Executive Officer (CEO) of True Aim AG. No Deputy Information Officer has been appointed.

All PAIA and POPIA-related requests must be submitted by email to: info@trueaim.ai.

4. Guide on how to use PAIA

The South African Human Rights Commission has compiled a guide explaining how to use PAIA, including how to submit access requests. This guide is available from the Commission's website or offices.

5. Records available without a PAIA request

The following records are available without submitting a formal PAIA request:

• Information published on the True Aim website
• Public marketing materials
• Published blog articles and case studies
• Public corporate or regulatory disclosures

6. Categories of records held

True Aim AG may hold records relating to its corporate administration, commercial operations, financial affairs, personnel, information systems, business relationships and compliance obligations, including personal information as defined under POPIA. Access to such records is subject to the limitations and grounds for refusal set out in PAIA and other applicable laws.

7. Records relating to personal information (POPIA)

True Aim AG processes personal information for legitimate business purposes, including:

• Contact and enquiry handling
• Demo requests and meeting scheduling
• Business communications
• Operational and administrative purposes
• Legal or regulatory compliance

Personal information is processed primarily in Switzerland, with appropriate technical and organisational safeguards in place. Where personal information relates to South African data subjects, processing is conducted in a manner aligned with POPIA principles.

8. Request procedure

Requests for access to records must be submitted in writing by email to the Information Officer at info@trueaim.ai. The requester must provide sufficient detail to identify the record requested and indicate the form of access required. Proof of identity is required before a request is processed.

9. Fees

Where applicable, a request fee may be charged in accordance with PAIA. Any applicable fees will be communicated before the request is processed.

10. Grounds for refusal

Access to records may be refused on grounds set out in PAIA, including but not limited to the protection of personal information, confidential commercial information, intellectual property and trade secrets, legal privilege and security or safety considerations.

11. Availability of this Manual

The latest version of the PAIA Manual will always be available on this page or upon request if a later version exists but has not been published yet. You may request it via email at info@trueaim.ai.

12. Updates

This Manual may be updated from time to time to reflect changes in legislation or business practices.