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UK Motor Insurer
Motor Insurance · 100,000+ claims/year
Motor Claims Pilot: From Backlog to Real-Time Processing
100%
Backlog Cleared
eliminated
< 5 min
Decision Time
from 2 days
100%
Consistency
deterministic
45%
Appeals Reduced
fewer disputes
La sfida
Growing claims backlog during peak periods, with inconsistent liability decisions leading to customer complaints and regulatory concerns.
La soluzione
Deployed MIRA for liability determination with human-in-the-loop for complex cases. ContextBuilder handles damage assessment documents.
Punti chiave
- Peak season handling without overtime
- Improved customer satisfaction scores
- Reduced regulatory queries
- Training time for new handlers cut in half
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