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UK Motor Insurer
Motor Insurance · 100,000+ claims/year

Motor Claims Pilot: From Backlog to Real-Time Processing

MIRAContextBuilder
6 weeks pilot, 4 weeks production
100%
Backlog Cleared
eliminated
< 5 min
Decision Time
from 2 days
100%
Consistency
deterministic
45%
Appeals Reduced
fewer disputes

Die Herausforderung

Growing claims backlog during peak periods, with inconsistent liability decisions leading to customer complaints and regulatory concerns.

Die Loesung

Deployed MIRA for liability determination with human-in-the-loop for complex cases. ContextBuilder handles damage assessment documents.

Wichtigste Highlights

  • Peak season handling without overtime
  • Improved customer satisfaction scores
  • Reduced regulatory queries
  • Training time for new handlers cut in half

Bereit fuer aehnliche Ergebnisse?

Starten Sie mit einem Pilotprojekt auf Basis Ihrer abgeschlossenen Schadenfaelle und erleben Sie die Wirkung selbst.

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